These Terms of Service (the "Terms") are a binding agreement between you and Bahasalab Automation Pte. Ltd., a company registered in Singapore at 171 Tras Street, #04-175 Union Building, Singapore 079025, doing business as Meeting.ai ("Meeting.ai", "we", "us", "our"). They govern your access to and use of the Meeting.ai websites, web, desktop, and mobile applications, APIs, and related products and services (together, the "Services").
By creating an account, clicking "I agree", or accessing or using the Services, you agree to these Terms and to our Privacy Policy and Cookie Policy, which are incorporated by reference. If you do not agree, do not use the Services. If you use the Services on behalf of an organization, you confirm you are authorized to bind that organization, and "you" includes it.
Eligibility
You must be at least 18 years old and able to form a binding contract. The Services are not directed to children, and we do not knowingly allow anyone under 18 to register. You are responsible for ensuring your use of the Services is lawful where you are.
The Services
Meeting.ai is an AI product built around meetings. Depending on your plan, the Services may let you record, import, transcribe, and summarize meetings; generate notes and Visual Notes; connect your calendar and other tools; and use an AI agent that plans, researches, drafts, and performs tasks using your meeting history and connected context, including by running skills and, on certain plans, operating in a per-user cloud sandbox environment.
The Services rely on artificial intelligence and automated processing, including third-party AI models. We may add, change, suspend, or remove features at any time. Some features are offered as beta, preview, or experimental, are provided "as is", may be unstable, and may be changed or discontinued without notice or liability.
Your account
You must provide accurate, current, and complete registration information and keep it updated. You are responsible for all activity under your account and for keeping your credentials confidential, and you must tell us promptly of any unauthorized use. We may refuse, suspend, reclaim, or terminate accounts, usernames, or workspaces at our discretion.
Recording consent is your responsibility
You are solely responsible for determining whether you may lawfully record, transcribe, or process any meeting, call, or conversation, and for obtaining every consent, notice, and authorization required by law — including all-party or two-party consent and any wiretap, privacy, employment, and data-protection requirements — from all participants and affected people before using the Services to capture or process their voice, image, or contributions. You will not use the Services to record or process any communication where doing so would be unlawful. We provide tools and act on your instructions; we do not verify the legality of your use, and you assume all risk arising from it. This section survives termination.
AI output — no reliance, no professional advice
AI-generated transcripts, summaries, notes, research, drafts, and agent actions may be inaccurate, incomplete, outdated, or misleading, and may "hallucinate" facts. Output is provided for your convenience only. You are responsible for reviewing and verifying any output, for deciding whether to rely on or act on it, and for any actions the agent takes on your behalf. The Services do not provide legal, medical, financial, tax, or other professional advice and are not a substitute for a qualified professional.
Plans, credits, coins, payment, and refunds
Paid features are sold as subscriptions and/or as in-product currency. We use two forms of in-product currency — Credits and Coins — to pay for subscriptions, storage, and usage of the Services. Credits and Coins have no cash value, are not transferable, are not redeemable or exchangeable for money, and may expire as stated at purchase or in your plan. We may change prices, plans, currency rates, and inclusions at any time; changes apply to future purchases and renewals.
We accept payment through third-party processors — currently Stripe and Xendit on the web and the Apple App Store and Google Play on mobile. You authorize us and our processors to charge your selected payment method for all fees, applicable taxes, and renewals. Subscriptions renew automatically for the same term until cancelled. You can cancel at any time; cancellation takes effect at the end of the current paid term, and you keep access until then.
To the maximum extent permitted by law, all purchases — including subscriptions, renewals, Credits, and Coins — are final and non-refundable, and fees already paid are not refunded on cancellation, downtime, or unused Credits, Coins, or term. Where applicable law gives you a mandatory, non-waivable refund or withdrawal right (for example, certain consumer-withdrawal rights in the EU/EEA and UK), that right applies to the extent required. Purchases made through the Apple App Store or Google Play are also subject to those stores' refund policies. Any refund we grant is at our discretion and does not waive this section.
Your content and the licenses you grant
"Your Content" means the recordings, audio, transcripts, notes, files, calendar and contact data, messages, prompts, and other materials you submit to or generate through the Services. As between you and us, you own Your Content.
You grant us a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, copy, transmit, process, analyze, display, and create derivative works of Your Content solely to operate, provide, secure, support, and improve the Services for you, including processing by our third-party AI and infrastructure providers. We may create and use aggregated and de-identified data (which does not identify you or any individual) for any lawful business purpose. We do not sell Your Content, and we do not use the identifiable contents of your meetings to train publicly available, general-purpose AI models, except with your consent or as permitted by law. You are responsible for keeping your own backups.
If you send us suggestions or feedback, you grant us an unrestricted, perpetual, irrevocable, royalty-free license to use it without obligation to you.
Our intellectual property
The Services — including all software, models, designs, text, graphics, and the "Meeting.ai" name and logos — are owned by us or our licensors and protected by intellectual-property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to use the Services for your personal or internal business purposes, subject to these Terms. We reserve all rights not expressly granted.
Acceptable use
You will not, and will not let others: use the Services unlawfully or to record or process communications without required consent; infringe others' rights; upload malware or interfere with, overload, or disrupt the Services or their security; reverse engineer, decompile, scrape, or copy the Services or use them to build a competing product, except where the law prohibits such a restriction; access the Services by automated means except via our documented APIs within their limits; resell or share access except as permitted; misuse credits, payments, trials, or promotions, or get around usage limits; or submit content that is illegal, harmful, harassing, deceptive, or that violates privacy or intellectual-property rights. We may investigate and take any action we consider appropriate, including suspension, termination, and reporting to authorities.
Third-party services and skills
The Services integrate with third-party services you choose to connect (such as Google, Microsoft, Apple, Zoom, calendar providers, and payment processors) and let you install skills, which may be authored by us, curated, or created by users. Your use of third-party services is governed by their own terms and privacy policies, and you are responsible for your accounts with them. We are not responsible for third-party services, for skills you install or author, or for the output or actions of any skill, and we disclaim all liability arising from them. We may disable any integration or skill at any time.
Suspension and termination
You may stop using the Services and delete your account at any time. We may suspend or terminate your access to all or part of the Services at any time, with or without cause and, where permitted, without notice or liability, including for actual or suspected breach of these Terms or risk to the Services or others. On termination, your license ends and we may delete Your Content after any period stated in our Privacy Policy or required by law.
Disclaimers
To the maximum extent permitted by law, the Services and all output are provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will be uninterrupted, secure, error-free, or that output will be accurate or reliable. Your use is at your own risk. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you.
Limitation of liability
To the maximum extent permitted by law, in no event will Meeting.ai or its affiliates, officers, employees, or agents be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or relating to the Services or these Terms, even if advised of the possibility.
Our total aggregate liability for all claims arising out of or relating to the Services or these Terms will not exceed the greater of (a) the amounts you paid us for the Services in the three (3) months immediately before the event giving rise to the claim, or (b) USD 100.
These limits apply to all theories of liability. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
Your data and backups
You are responsible for Your Content and for keeping your own copies of anything important. While we perform routine backups, we are not liable for any loss, corruption, or deletion of Your Content, and you waive claims against us arising from such loss to the extent permitted by law. No method of transmission or storage is completely secure.
Indemnification
You will defend, indemnify, and hold harmless Meeting.ai and its affiliates and their officers, employees, and agents from any claims, damages, liabilities, losses, and expenses (including reasonable legal fees) arising out of or relating to: your use of the Services; Your Content or instructions; your failure to obtain required recording or processing consents; your violation of these Terms or of any law or third-party right; or your use of any third-party service or skill.
Governing law and disputes
These Terms and any dispute arising out of or relating to them or the Services are governed by the laws of Singapore, without regard to conflict-of-laws rules. You and we submit to the exclusive jurisdiction of the courts of Singapore, except that we may seek injunctive relief in any court of competent jurisdiction to protect our intellectual property or confidential information. To the maximum extent permitted by law, disputes will be resolved on an individual basis, and you waive any right to participate in a class, collective, or representative action. Nothing here deprives a consumer of mandatory protections of the law of their country of residence where applicable law so requires.
Changes to these Terms
We may update these Terms from time to time. If we make material changes, we will take reasonable steps to notify you, for example by updating the "Last updated" date and, where appropriate, by in-product or email notice. Your continued use of the Services after changes take effect means you accept them. If you do not agree, stop using the Services.
General
These Terms (with the Privacy Policy and Cookie Policy) are the entire agreement between you and us about the Services. If any provision is unenforceable, it will be limited or severed and the rest stays in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them freely, including in a merger, acquisition, or sale of assets. We are not liable for delays or failures caused by events beyond our reasonable control. You consent to receive communications and notices electronically.
Region-specific terms
EU/EEA and UK consumers. Nothing in these Terms affects mandatory statutory rights you have as a consumer that cannot be waived, including any applicable right of withdrawal and statutory guarantees. Where such rights apply, they prevail over conflicting provisions to the extent required.
California residents. Under California Civil Code §1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs (1625 North Market Blvd., Suite N-112, Sacramento, CA 95834; (800) 952-5210).
Contact
Bahasalab Automation Pte. Ltd. (dba Meeting.ai), 171 Tras Street, #04-175 Union Building, Singapore 079025. Email legal@meeting.ai.